Coles Crossing Hotels, Houston

"Very convenient stay. Front desk staff were very helpful! The gym is great!"

"Very clean and new. Extra large suites with living room and kitchen. Great value!"

"adequate"

"Great place "

"The room had one towel, one hand towel. The room I booked was a 2 bed room. Everything else had sets of 2. Cups, coffee etc. when I tried to call the desk the phone didn’t work. Went downstairs to find the person manning the desk doesn’t have access to towels as well as the cleaning people went home for the day. I was told to check the pool area for extra towels only to find a bunch of dirty towels everywhere. The guy was able to get towels from another room and give me. This happened pretty much every day for my 3 day trip. The room wasn't cleaned when I asked for new sheets they just reused the same sheets(makeup stain on the pillow case). My mom got Keurig sickness from a dirty keurig in the room. When we ask the cleaning lady for new cups not only did she have her AirPods in but she told us to clean them in the bathroom sink…When I told her the cups were dirty and we wanted new ones she sighed took the cups and came back maybe 5 minutes later with thanked her and she said yep and walked away. Last day im on a different floor to use the ice machine (only levels 5 and 7 had them) the elevator opened partially while still in the elevator I hit the emergency button. No one came my mom and I had to push/pull the doors open. After telling the manager everything she refunded us for just a day. The guy manning the desk overnight did his best with what he had even though he didn’t have the tools for success and he was very nice. They only got 3 stars for the pool alone."

"The staff was helpful!"

"The elevator button was broken so we had to wait for the one but it took forever ao we had to lug our luggage downstairs. "

"Me and my newly married husband stayed here for our little getaway the day we got married and everything was perfect! The room was very clean and stay stocked with towels and everything we needed, they even clean the room and left our belongings nicely put up while we were out and about. The staff was very accommodating and helpful as to any questions we had, the pool was also very nice and there was a couple of different pools to move around through with a hot tub included! The only thing that I would say is definitely keep in mind that it isn’t a all inclusive and the only thing that surprised me, but wasn’t too bad, was that there was no microwave in the room or in a common area so we had to pay to have one sent to the room and it was a fee for everyday we kept it. I would definitely recommend this place for couples but also families because it was very family friendly!"

"The breakfast menu was terrible. The price makes it even worse."